TERMS AND CONDITIONS
General
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Creation Jewellery’s relationship with you in relation to this website.
The term Creation Jewellery or “us” or “we” refers to the owner of the website whose registered office is: Creation Jewellery. White Way Barn. Lower Washbourne. Harbertonford. Devon. TQ9 7UE.
The term “you” refers to the user or viewer of our website. By purchasing any products (the “Product”) and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions. Your statutory rights are not affected. The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Creation Jewellery's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Purchase of Products
The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding to us. We are under no obligation to accept your order (whether the order has been confirmed and the credit card been charged).
We will acknowledge by email your order for a Product at the time you place your order. We will also notify you of dispatch of your order. In the event a Product is listed at an incorrect price due to a typographical error, we will notify you of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want the Product at the corrected price we will deliver the Product to you. If payment has been charged for the purchase and you cancel your order we will, on return of the Product (if the Product has been sent out) immediately issue a refund.
Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of purchasing an alternative Product.
Returns
We hope you are delighted with your purchase. However , if you are not entirely satisfied with the products you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer an exchange or, if you wish, a refund (issued in the form in which they were paid),provided the products are returned complete, unused and in perfect condition with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been worn. Unfortunately we cannot exchange earrings for reasons of hygiene, unless they are faulty. You may return the goods at any time up to and including the fourteenth working day after the day on which the goods are delivered to you by notifying us by email or phone. Our address is ; Creation Jewellery. White Way Barn. Lower Washbourne. Harbertonford. Devon. TQ9 7UE. Our phone number is; 07723325547.
Until you return the goods to us you must keep them in your possession and take reasonable care of them
Defective Goods
If the Products delivered are defective, not what you ordered, or damaged on delivery please notify us straight away . For all returns, except where the item is faulty, you will be required to arrange and cover costs for the return of the product to us. You should keep your delivery note. Please return products in the original packaging with the invoice and advise on the back of the invoice if you would like an exchange or refund. To return products to us, please forward to : Creation Jewellery. White Way Barn. Lower Washbourne. Harbertonford. Devon. TQ9 7UE.
Any costs incurred for the return of faulty goods will be refunded.
If you wish to exchange the Products, any additional payments must be included with the returned Products. Replacement Products will not be dispatched until such payments have been received.
Risk in the Products passes to you when the Products are signed for at the delivery address stipulated in your order. We accept no responsibility for any damage or loss to the Products after risk passes.
Prices and Payment
The prices for the Products and delivery are as set out on the Website.
Payments must be made by credit or debit card and we shall not despatch any Products until we receive confirmation of payment.
Your payment will be processed by a secure connection at the time you place your order on the relevant section of the Website.
We will inform you as soon as we can if we are unable to deliver the Products within 30 days of your order and you may agree an alternative delivery period or you may cancel the order. In no event shall we be liable to you for any losses you may have for any delay in delivery.
Limitation of our liability
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.
In respect of any cause of action (including an action for negligence) arising out of or in connection with any purchase made from the Website, our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website to (at your option):
-repairing or supplying the Products again;
-and refunding the amount paid by you in respect of the Products purchased.
Our aggregate liability in respect of all causes of action arising out of or in connection with the Products purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of the Products delivered to you under these Terms and Conditions.
We shall not be liable to you for any loss of profit; loss of anticipated revenue (whether direct or indirect loss); or any consequential or indirect loss.
Notwithstanding anything in these Terms and Conditions we do not exclude liability for: -personal injury and death caused by our negligence;
-fraud; or
-any liability under the Consumer Protection Act 1987.
Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.
Security
Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.
Complaints Procedure
We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards; please do not hesitate to email us. Our aim will always be to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
Intellectual Property
All Website, design, text and graphics belong to us. All copyright, trade marks and other intellectual property belong to us.
You are not permitted to use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trade marks or copyrighted material without our express permission. However, you are permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information.
Entire Agreement
These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us.
Severance
If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.
Third Party Rights
A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
Force Majeure
We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Law and Jurisdiction
These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Certain provisions contained in these Terms and Conditions may be disallowed by the laws of the country from which you are accessing the Website. If any provision is unenforceable or invalid then the provisions of paragraph 11 shall apply. (Entire Agreement paragraph)
Silver Quality
Creation jewellery is made from Indian Silver which has been hallmarked in India. This jewellery is not hallmarked by the Assay Office in the United Kingdom.
Contact Details.
Creation Jewellery
White Way Barn
Lower Washbourne
Harbertonford
Devon
TQ9 7UE
Telephone: 07723325547
Email: info@creationjewellery.com
